Articles
Things we have learnt about UX design, UX research, Service Design and Design Thinking over the years
The MVP balancing act: designing vs building
What do we really mean when we talk about an MVP? We unpacked the balancing act needed when designing, creating and launching MVP products in a lively 60-minute panel discussion with two experts who see MVPs from different but complementary angles: Development and Resea…
Are we helping the youth thrive or just scroll?
Technology used to be designed around human behaviours, but now we are being shaped, motivated, and manipulated by it. How do we empower youth who don’t “go online”, they live online.
AI is replacing UX researchers…or is it?
AI is a popular research tool because it’s quick. Really quick. But is it the research silver bullet, or are there potential pitfalls to using machines to understand human behaviour?
Should you usability test everything?
Usability testing something like a signup flow might be a waste of time. Rather, usability test value proposition and complex interactions.
Unlocking trust in financial services through research
We recently hosted our first webinar at How Might We, which explored Trust as a major theme in financial services over the past 5 years.
This blog post summarises what we found at a high level and touches on how your organisation can be more strategic about identifyin…
Designing for emotional engagement: why it matters now more than ever
Designing for Emotional Engagement: Why It Matters Now More Than Ever
Be problematic!
Why it’s important to have a problem focused mindset in the product world and how to avoid reaching for solutions too soon.
With great research comes great responsibility
It’s not enough to just be the advocate for the user; you need to also understand what the business needs and is capable of, to be a great UX designer.
If it looks like a duck and quacks like a duck, then it should act like a duck
Understanding users’ expectations and mental models is vital to good UX design. If you mess with expectations, you might be creating a tunnel-digging duck!
Why we still really like Personas
Personas can sometimes be difficult, and there is much debate about whether they are worth the effort. We believe they are.
UXR Basics | Creating exceptional products with great user experience
Lets start with some basics. What are some of the things needed for a great user experience?
Generative vs evaluative UX research
There are two main areas of UX research: evaluative and generative. One looks forward to uncovering possibilities; the other looks back to evaluate a solution.
Why do UX researchers need to know the business of their clients?
Let’s talk about why we need to know our client’s needs before we can understand their customer’s needs.
Remote vs in-person UX research
Be more customer centric: ThinkRetail [talk]
A talk that Jacky Smith presented at the 2022 Google ThinkRetail Cape Town convention. A customer-centricity white paper. Google sponsored, CX Partners created.
Using journey maps in UX research
A great way to make findings from research actionable, is to represent customer experiences in the form of journey maps. This allows teams to structure the points of pain and prioritise what parts of the experience to action next.
How UX research fits into design thinking
Design thinking can be used for UX design, service design, healthcare, education… really anything that requires creating something that people will need to use.
Get customers to take action
What does “delight” really mean?
We say the word “delight” a lot, but there are actually two meanings to the word.
Measuring the true value of design thinking
With design thinking becoming more common, it’s hard to show the massive ROI it used to brag about a few years ago.
UXR Basics | Becoming a UX designer
My story of the roundabout way I became a UX designer and one main lesson I learnt along the way.
Remote research and usability testing
Lockdown has forced us to revisit the pros and cons of remote usability testing and research.